Frequently Asked Questions

Everything you need to know about your Australian Open gear.

When will my order be shipped?

Orders are typically processed within 1-2 business days. During the tournament period in January, please allow up to 3-5 business days for dispatch due to high demand.

Do you offer international shipping?

Yes, we ship Australian Open merchandise worldwide. Shipping costs and delivery timeframes vary by region and will be calculated at checkout.

What is your return policy for tournament merchandise?

We offer a 30-day return policy for most items, provided they are in original condition with tags attached. Please note that personalized items and certain hygiene-sensitive products are non-returnable.

How can I ensure I am buying official AO merchandise?

The Australian Open Official Online Shop only sells 100% authentic licensed products. Look for the official holographic hangtags on apparel and equipment to verify authenticity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options like Afterpay for Australian residents.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.